Manager, Operations (Behavioral Health Utilization Management Specialty team)
Blue Shield of California
Oakland, CA
11 days ago
Job Description
Join Blue Shield of California as a Manager of Operations in the Behavioral Health Utilization Management team. Lead daily operations, drive process improvements, and foster a positive workplace culture while ensuring compliance and performance excellence.
Key Responsibilities
Oversee day-to-day operations and performance oversight
Manage planning, cost management, and methods for the team
Foster a positive work environment and communicate objectives
Direct activities of department through subordinate supervisors
Establish operational objectives and participate in group objectives
Develop non-clinical processes for the clinical team
Oversee caseload management and adherence to requirements
Develop production standards and monitor staff productivity
Provide coaching and mentoring to non-clinical staff
Identify and drive process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years relevant experience
3 years of management experience
Knowledge of management approaches
Functional expertise in the area of responsibility
3 years of customer experience in a support environment