Patient Services Representative Associate - Saint Paul, MN
Optum
Mendota Heights, MN
18 days ago
$16.00 - $28.85
This Job Position Has Expired
This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Services Representative Associate, where you'll be the first point of contact for patients, providing essential logistical and emotional support. Your efforts will directly improve health outcomes in the community while enjoying a culture of diversity, inclusion, and career development.
Key Responsibilities
Greet and welcome patients in person
Collect and verify demographic, insurance, and benefits information
Check in and interview patients to complete required paperwork
Obtain and explain cost information to patients
Address and resolve claim issues or registration errors
Provide customer service for inbound and outbound calls
Assist in scheduling appointments as needed
Mentor other staff and gather medical record information as needed
Support other duties as assigned in a flexible healthcare environment
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire
Ability to work an average of 32 hours per week in 8-hour shifts
Ability to work every other weekend
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution