This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Lowe's as a Market Delivery Associate and play a crucial role in ensuring exceptional delivery operations and customer satisfaction. You'll solve logistic challenges in a collaborative environment, directly impacting customer loyalty and operational efficiency.
Key Responsibilities
Support delivery operations for internal and external customers
Communicate with customers to gather feedback and enhance delivery experiences
Handle multiple tasks in a fast-paced environment
Utilize knowledge of Home Delivery XDT operations
Manage customer escalated issues and Executive Care opportunities
Collaborate with third-party logistics service providers and internal teams
Build and maintain business relationships with partners
Work on assigned cases through the case management system
Required Qualifications
High school diploma or equivalent
1 year of directly related experience
Preferred Qualifications
Strong oral and written communication skills
Familiar with Microsoft Office applications
Previous experience in Home Delivery or Market Delivery operations
Proficient in customer service, call center operations, customer support, and resolving customer issues
Demonstrated ability to handle multiple tasks in a fast-paced environment
Effective problem-solving and team collaboration skills
Benefits & Perks
Paid time off for vacations, holidays, and sick timeAccess to top-tier medical, dental, and vision insuranceBonus opportunitiesComprehensive benefits