Join USAA as a Senior Injury Adjuster - UM, where you will manage moderately complex bodily injury claims and provide exceptional member service. Work in a hybrid role, adjusting claims and collaborating with team members while upholding USAA's core values of integrity and service.
Key Responsibilities
Adjust attorney-involved and non-represented bodily injury claims
Investigate loss details and determine legal liability
Evaluate, negotiate, and adjudicate claims timely
Prioritize and manage assigned claims workload
Collaborate with team members to resolve issues
Deliver best-in-class member service
Support workload surges and catastrophe response operations
Ensure risks are identified and controlled according to policies
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of auto claims adjusting experience
1 year of injury adjusting experience
Proficient knowledge of auto claims contract and legal regulations
Proficient negotiation and conflict resolution skills
Demonstrated time-management and decision-making skills
Proven investigatory and problem-solving skills
Proficient knowledge of human anatomy and medical terminology
Ability to exercise sound financial judgment
Proficient knowledge of coverage evaluation and loss assessment
Acquisition and maintenance of insurance adjuster license within 90 days
Preferred Qualifications
4 or more years of auto liability/casualty adjusting experience
1 year or more experience in Uninsured motorist (UM) claims
Ongoing professional development with a focus on Insurance
Bachelor's degree or higher
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pension planLife insurance and parental benefitsAdoption assistancePaid time off with paid holidays plus 16 paid volunteer hoursWellness programsCareer path planning and continuing education