This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Access Representative in Phoenix, AZ, where you'll provide patient-oriented services in a clinical setting. You will improve health outcomes by connecting patients with the care and resources they need, all while enjoying a culture of diversity and comprehensive career development opportunities.
Key Responsibilities
Communicates directly with patients to complete the registration process by collecting patient demographics and verifying insurance eligibility.
Utilizes computer systems to enter or verify patient data in real-time.
Gathers necessary clinical information and processes referrals according to insurance plan requirements.
Verifies insurance coverage and creates price estimates.
Collects patient co-pays and conducts conversations regarding financial obligations.
Identifies outstanding balances and attempts to collect amounts due.
Generates, reviews, and analyzes patient data reports.
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options and Health Spending Account or Health Saving accountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance)