Job Description
The opportunity
Delaware North Sportservice is seeking a full-time Staffing Coordinator to join our team at TD Garden in Boston, Massachusetts. The Staffing Coordinator will play a crucial role in the successful staffing of our concessions team by recruiting, training, scheduling, and managing hourly team members.
This position requires a strong understanding of collective bargaining agreements (CBA), excellent communication, and the ability to build and maintain positive relationships with internal teams, vendors, and external partners.
If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Pay
$20.00 - $28.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?
- Coordinate and maintain staff schedules for union employees across the concessions department for all arena events.
- Monitor call-ins, shift changes, and replacements to ensure proper event coverage.
- Act as liaison between department managers and union workforce to relay scheduling information, address availability, and resolve basic staffing conflicts.
- Ensure staffing assignments comply with collective bargaining agreements, including but not limited to: seniority, shift bidding, overtime rules, and guaranteed hours.
- Work closely with HR and Operations to understand event staffing needs and adjust accordingly.
- Track time and attendance and assist with payroll processes, verifying hours worked against schedules.
- Assist in on-boarding and orientation of new union employees, including documentation and union registration requirements.
- Maintain detailed and accurate records of schedules, absences, substitutions, and communications.
- Escalate grievances, scheduling disputes, or policy concerns to Management.
- Support operational leadership during events to ensure smooth check-in/out and last-minute adjustments.
- Other duties as assigned by management.
More about you
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
- 2+ years of experience in scheduling or coordination, preferably in a unionized environment or large-scale events operation.
- Familiarity with union rules, CBAs, and scheduling procedures.
- Strong communication and interpersonal skills to work effectively with a diverse union workforce and management team.
- Ability to multitask in a fast-paced environment, particularly during live events.
- Proficiency in Microsoft Office Suite and scheduling/timekeeping software
- Ability to work flexible hours, including nights, weekends, and holidays, as dictated by event schedule.
- Prior experience in arena, stadium, or large venue operations.
- Knowledge of applicable labor laws and union environments.
- Bilingual (English/Spanish or other languages) a plus.
- Conflict resolution or labor relations exposure a strong asset.
Who we are
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
$20.00 - $28.00 / hour