Service Customer Care Representative

Senior Customer Service Representative – Lakeland, FL 82 per hour/$43,200-$47,997 annually – commensurate to experience Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. When you join our company, we want you to feel valued, supported and proud to work here. 1,500 sign on bonus for those with a Personal Lines license, ask your recruiter for more details! ~$1,000 completion incentive after successfully completing training and orientation (around 6 months) ~10% evening differential for applicable shifts ~20% weekend differential for applicable shifts And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Lakeland, FL office. You’ll support our contact center and taking incoming calls from current policyholders while providing the excellent service they want and need . Service Representatives are the first point of contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk. 12+ months of contact center or customer facing service experience required ~ Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction ~ Ability to work and grow in a fast-paced, high-volume call center environment ~ Open to feedback to support your performance and development ~ Solid computer and multi-tasking skills ~ At GEICO, we help our customers through life’s twists and turns. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Financial benefits including market-competitive compensation; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.