Join USAA as a Senior Bodily Injury Claims Specialist, where you'll adjust complex claims while providing exceptional member service. This hybrid role requires in-office presence 3 days a week and allows you to make a meaningful impact on the military community.
Key Responsibilities
Adjust attorney-involved and non-represented bodily injury claims
Investigate loss details and determine legal liability
Negotiate and adjudicate claims appropriately
Manage assigned claims workload and provide updates
Collaborate with team members for issue resolution
Deliver best-in-class member service
Support workload surges and catastrophe response operations
Ensure risks are identified and controlled per compliance policies
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of auto claims adjusting experience
1 year of injury adjusting experience
Proficient knowledge of auto claims contract and state laws
Proficient negotiation and communication skills
Time-management and decision-making skills
Ability to exercise sound financial judgment
Acquisition of insurance adjuster license within 90 days
Preferred Qualifications
4 or more years of auto liability/casualty adjusting experience
1 year or more experience in Uninsured motorist (UM) claims
Ongoing professional development in Insurance
Bachelor's degree or higher
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursCareer path planning and continuing education