As a Remote Property & Casualty Licensed Insurance Representative, you'll provide exceptional customer service by addressing inquiries and resolving issues in a collaborative environment. This role offers opportunities for personal growth and career advancement within a supportive company culture.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan