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Job Description
Join Teleperformance USA as a Client Service Associate, where you'll be a vital part of a global team delivering exceptional customer support. In this dynamic role, you'll tackle customer inquiries and resolve issues, all while enjoying competitive wages and comprehensive benefits.
Key Responsibilities
Field customer inquiries and respond to varying questions, issues, and concerns
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call
Communicate appropriately with customers
Calmly attempt to resolve and de-escalate issues
Escalate interactions when necessary
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell if required
Required Qualifications
Ability to work remotely in a virtual team environment
Over 18 years of age
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Ability to type 25 wpm
Preferred Qualifications
6 months Customer service experience preferred
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs