Join Teleperformance USA as a Customer Service Banking Specialist, where you'll engage with customers to resolve inquiries in a dynamic and supportive environment. This role offers career growth opportunities and a chance to make a meaningful impact while enjoying comprehensive benefits.
Key Responsibilities
Field customer inquiries and find innovative ways to respond
Connect with customers via phone/email/chat/social media
Calmly resolve and de-escalate issues
Escalate interactions when necessary
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell if required
Required Qualifications
High School Diploma or equivalent
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Excellent communication skills, both oral and written
Ability to work independently
Preferred Qualifications
IT/Network certifications/degrees
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Strong listening skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k)Paid Time OffEmployee wellness and engagement programs