E

Financial Services Representative-Bilingual

Enterprise Bank and Trust

Overland Park, KS
1 day ago

Job Description

Join Enterprise Bank and Trust as a Bilingual Financial Services Representative, where you will serve as the front-line customer service associate, helping clients with account services, teller transactions, and inquiries. Be part of a supportive community-focused team that values professional growth and customer satisfaction.

Key Responsibilities

  • Open new accounts for commercial and consumer clients
  • Perform teller duties and maintain cash drawer
  • Provide outstanding customer service for lobby and phone requests
  • Research and resolve client problems
  • Participate in training programs
  • Assist in opening and closing the branch
  • Comply with policies, procedures, and regulations

Required Qualifications

  • Fluency in Mandarin and Cantonese
  • Strong math and problem solving skills
  • Excellent interpersonal and customer service skills
  • Confidentiality of client transactions and bank records
  • Team-oriented with a positive attitude
  • Strong oral and written communication skills
  • Ability to operate standard office equipment
  • Ability to prioritize and handle multiple tasks
  • Strong organizational skills and detail-oriented
  • Knowledge of bank operations and products
  • Knowledge of banking laws and regulations

Preferred Qualifications

  • High School diploma or equivalent
  • Associates degree in business or two years related experience
  • Experience with individual and team goals
  • Customer service experience

Benefits & Perks

Annual paid volunteer time offCharitable-matching opportunitiesProfessional growth opportunities