Join Enterprise Bank and Trust as a Bilingual Financial Services Representative, where you will serve as the front-line customer service associate, helping clients with account services, teller transactions, and inquiries. Be part of a supportive community-focused team that values professional growth and customer satisfaction.
Key Responsibilities
Open new accounts for commercial and consumer clients
Perform teller duties and maintain cash drawer
Provide outstanding customer service for lobby and phone requests
Research and resolve client problems
Participate in training programs
Assist in opening and closing the branch
Comply with policies, procedures, and regulations
Required Qualifications
Fluency in Mandarin and Cantonese
Strong math and problem solving skills
Excellent interpersonal and customer service skills
Confidentiality of client transactions and bank records
Team-oriented with a positive attitude
Strong oral and written communication skills
Ability to operate standard office equipment
Ability to prioritize and handle multiple tasks
Strong organizational skills and detail-oriented
Knowledge of bank operations and products
Knowledge of banking laws and regulations
Preferred Qualifications
High School diploma or equivalent
Associates degree in business or two years related experience
Experience with individual and team goals
Customer service experience
Benefits & Perks
Annual paid volunteer time offCharitable-matching opportunitiesProfessional growth opportunities