Emergency Department Patient Access Representative - Cooperstown, NY
Optum
Cooperstown, NY
1 day ago
$16.00 - $27.69
Job Description
Join Optum as an Emergency Department Patient Access Representative to provide vital patient-oriented service in a fast-paced clinical setting. You'll engage directly with patients, handling registration, insurance verification, and financial discussions, all while contributing to meaningful health outcomes in your community.
Key Responsibilities
Communicates with patients and/or families to complete registration process
Enters and verifies patient data in real-time
Gathers clinical information and processes referrals and pre-authorizations
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies and collects outstanding balances from previous visits
Confirms and creates scheduled appointments for patient services
Responds to patient inquiries with compassion and respect
Generates and analyzes patient data reports
Required Qualifications
High School Diploma/GED
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite in the Emergency Department at 1 Atwell Rd Cooperstown, NY
Ability to work Sunday - Wednesday from 9:00pm - 7:30am 4 days per week, and every other Saturday & Sunday
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical, Dental, and Vision Plan options401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)