The Director of Operations is responsible for managing the facilities for a diverse real estate portfolio across New York City. You will lead teams, ensure compliance with safety standards, and drive operational efficiency through effective metrics and vendor management.
Key Responsibilities
Oversee day-to-day operations for all agency properties across five NYC boroughs
Monitor and manage area managers and maintenance teams
Ensure timely resolution of maintenance tickets
Collaborate with vendors for complex maintenance issues
Ensure compliance with safety regulations and standards
Develop and implement performance metrics for property operations
Drive continuous improvement in operational efficiency
Required Qualifications
Minimum of 10 years working as a tradesperson
At least 5 years of managerial experience overseeing teams
Verifiable experience with technical building systems
Proven understanding of maintenance operations and vendor management
Fluency in English
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements and contract management
FDNY licenses such as an F80
Ability to develop and analyze performance metrics
Prior experience managing large real estate portfolios