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Job Description
Join Disney Vacation Club as a Sales Support & Services Manager, where you'll lead and mentor a dynamic team, optimize sales operations, and enhance guest experiences both on-site and virtually. This full-time role offers opportunities for leadership and collaboration in a fast-paced environment.
Key Responsibilities
Lead various areas of the operation across multiple Sales Centers and virtually
Provide guidance and mentorship to the Operations team
Communicate team expectations and evaluate individual contributions
Enhance guest experience and optimize resource utilization
Implement strategic programs and manage change effectively
Collaborate with leaders from Non-Operations departments
Manage DVC's presence onboard Disney Cruise Line
Oversee virtual event productions
Collaborate with operations teams at Walt Disney World Resort
Ensure necessary infrastructure for sales operations is in place
Direct a transportation team ensuring operational efficiency
Required Qualifications
3+ years of experience leading and/or supporting sales team operations
Understanding of the sales process, including customer engagement and conversion strategy
Understanding of labor and auditing functionality for managing operational resources
Ability to identify, nurture, and invest in talent within the team
Capability to lead and supervise Cast performance and drive operational improvements
Commitment to diversity and inclusive work environment
Ability to collaborate with partners and provide solutions aligning with strategic goals
Proficiency in prioritizing and managing projects and deadlines
Proficiency in facilitating presentations in front of groups
Advanced proficiency in various computer programs, including Microsoft Office applications
Available to travel and work onboard Disney Cruise Line
Ability to be flexible with work schedule
Preferred Qualifications
2+ years of experience as Guest Experience Manager
Knowledge of Walt Disney World policies and procedures
Workforce Management Experience
Experience with continuous improvement processes
Experience in effectively managing vendor relationships
Proficiency in using software such as Smartsheet and CRM programs
Experience with IT systems to design virtual presentation sessions
Benefits & Perks
Health benefitsSavings benefitsEducational opportunitiesSpecial perks only Disney can provide