Join Optum as an Associate Tech Support Analyst and play a vital role in providing on-site IT support to improve health outcomes. You will work closely with clinicians to troubleshoot technical issues, ensuring they have the resources they need. This position offers a dynamic work environment with opportunities for professional growth and a comprehensive benefits package.
Key Responsibilities
Serve as the on-site escalation point of contact for clinicians seeking technical assistance
Provide IT support within a 50-mile radius
Perform on-site troubleshooting through diagnostic techniques
Communicate effectively with customers and log issues
Participate in on-call rotation for after-hours support
Install and maintain workstations and networked devices
Provide technical expertise and training to end-users
Coordinate new access needs and security changes
Required Qualifications
High School Diploma/GED (or higher)
3+ years of full-time work experience in Information Technology
3+ years of experience with providing IT Desktop Support
3+ years of experience in installing software applications and performing hardware upgrades
3+ years of experience in installing and supporting networked devices
3+ years of experience with Microsoft Office products and Windows Operating System
Ability to work on-site at 2175 Park Place, El Segundo, CA
Access to reliable transportation & valid US driver's license
Preferred Qualifications
Asset management experience
Ability to communicate effectively, both orally and in writing
Ability to analyze and create solutions based upon data available
Ability to use time and resources effectively and efficiently
Strong deductive skills in analyzing problematic systems
Able to prioritize and execute on multiple projects in a high-pressure environment
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution