Join Optum as a Patient Care Coordinator in Westborough, MA, where you'll play a vital role in connecting patients with essential healthcare resources. This position emphasizes excellent customer service and teamwork while helping to improve health outcomes for the community.
Key Responsibilities
Obtain accurate and updated patient information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
File and maintain medical records
Confirm and schedule appointments
Answer incoming and outgoing telephone calls
Perform referral documentation
Schedule specialist and follow-up appointments
Adhere to Optum Employee Policies
Work cohesively with fellow employees to achieve team goals
Maintain patient confidentiality and comply with HIPAA and OSHA requirements
Required Qualifications
High School Diploma/GED (or higher)
1+ years of healthcare related experience
Preferred Qualifications
1+ year(s) of experience in a medical front office position
Knowledge of Epic EMR software
Ability to learn new software (EPIC/EMR)
Proficient in Microsoft Office (Word, Excel, Outlook)
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending AccountDental, Vision, Life & AD&D Insurance401(k) Savings PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (e.g., pet insurance)