Join DriveTime as a Part-Time Loan Advisor, where you'll help customers navigate their loan repayment journeys while building positive relationships. This role involves negotiating payment plans and providing solutions to assist customers in maintaining their loans. Enjoy a flexible schedule, training, and a supportive work environment with numerous benefits.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate and negotiate with customers to influence them to make needed payments
Navigate multiple systems to review account information and process payments
Assist customers with debt repayment plans
Monitor and ensure regular follow-up on loan repayment agreements
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Located on-site in Fort Worth, TX
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programPaid Time Off including vacation time for part-timersIn-house gymGame roomSocial events and team gatherings