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Job Description
Join Teleperformance USA as a Remote Licensed Insurance Representative, where you'll provide exceptional customer service, handle inquiries, and help clients navigate their insurance needs. Experience a supportive environment that fosters growth and offers competitive benefits.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and assist with the correct price plan