Join Dana-Farber Cancer Institute as a Clinical Scheduling Specialist in Breast Oncology. This full-time position offers a blend of remote work and direct patient interaction, helping to schedule appointments and provide critical support in cancer care. You will play a vital role in ensuring patient needs are met while working within a collaborative team environment.
Key Responsibilities
Provides appointment scheduling for established patients
Obtains detailed clinical information by telephone or electronically
Serves as a liaison between patient/family/provider
Recognizes emergencies and responds appropriately
Prepares open and close provider schedules and handles daily schedule changes
Enters data into patient care-related databases
Participates in clinical systems training for new hires
Required Qualifications
Bachelor’s Degree in health administration or related field (strongly preferred)
Minimum of one year of related health care and/or customer service experience (preferred)
Excellent communication, organizational, time management, and customer service skills
Strong attention to detail
Ability to multi-task and problem solve
Excellent phone etiquette
PC proficiency
Ability to work productively in a remote environment