*Schedule: *Needing open availability, some weekends as well as some evenings.
*EXAMPLE OF WORK PERFORMED FOR CUSTOMER CARE TIER I:* * Provide timely and accurate information to customers requests and concerns * Assist customers, sales, and delivery drivers with purchases * Inbound calls and outbound calls as needed * Call Center Environment * Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels * Follows up with factory on outstanding service orders to update status * Works non-sellable report to eliminate items waiting on parts * Partner with sales associates to meet and exceed customer service expectations * Ability to organize and manage multiple priorities * Maintain the office appearance by keeping everything neat and clean;
*Perks that come with the job as Customer Care Tier I:* * Fun work environment!! * Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, Short- and Long-Term Disability, Employee Assistance Program * Paid Vacation * Employee Discounts 10% * Gym on Site
*EMPLOYEE STANDARDS FOR CUSTOMER CARE TIER I: *Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in an upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.
*PHYSICAL ACTIVITY REQUIREMENTS:* To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
\*\*Non Safety Sensitive Position\*\*
#NSNC123
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift * Evening shift * Rotating shift