Join Alorica as an On-Site Customer Service Representative to provide exceptional support while resolving customer issues. Enjoy a fulfilling career with numerous opportunities for growth and a comprehensive benefits package.
Key Responsibilities
Assist customers with issues and concerns during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services
Required Qualifications
High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Benefits & Perks
Health, dental, and vision coverage/HSAPTOPaid holidays and sick timeOptional daily pay or weekly pay401K retirement planLeadership programsPaid training and tuition reimbursementEmployee discounts programEmployee assistance programAdditional voluntary benefits