Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you'll lead transformative projects that enhance customer service operations and drive brand loyalty. Leverage your expertise to provide strategic insights and recommendations, while mentoring teams and contributing to thought leadership in the industry.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG’s intellectual capital
Scope and structure project work
Onboard team members and guide the team throughout projects
Mentor and coach others
Build a network of industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Expertise in driving improvements across operations, people, and technology challenges in customer service
Excellent verbal and written communication skills
Strong academics from top-tier institutions
Preferred Qualifications
Consulting experience
Professional network within the industry
Intellectual curiosity with a desire to be a thought leader in the Customer Service space
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for medical visitsDental and vision coverageReimbursement for gym membershipsGenerous paid time offPaid parental leave and family benefits