Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you'll lead transformative projects and drive value for clients. Leverage your extensive expertise to innovate customer service operations and mentor a talented team while enjoying a comprehensive benefits package.
Key Responsibilities
Transform customer service operations for clients
Build and contribute to BCG’s intellectual capital
Scope and structure project work
Onboard team members and guide the team throughout projects
Contribute to execution and content creation for client value
Develop an external profile and build a network of industry contacts
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise and recognized as a trusted advisor to senior executives
Expertise in driving improvements across operations, people, and technology challenges
Strong knowledge of technology solutions in customer service
Excellent multi-tasking skills and strategic thinking
Excellent verbal and written communication skills
Intellectual curiosity and desire to be a thought leader in Customer Service
Preferred Qualifications
Consulting experience
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for medical visits and prescriptionsDental coverage with orthodontia benefitsVision insurance coverageGym membership reimbursementFully vested retirement contributionsGenerous paid time off including vacation and holidaysPaid Parental Leave and family benefits