Customer Care Advocate - Bilingual (English/Spanish)

Optum AZ is seeking a Patient Services Advocate to join our team in Phoenix, AZ. Optum is a clinician-led care organization that is changing the way clinicians work and live.** **As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.** At **Optum** , you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM - 5:00 PM MST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 20414 N 27th Avenue, Suite 100, Phoenix, AZ, 85027. We offer 2 - 4 weeks of paid on-the-job training. The hours of the training will be 8:00 AM - 5:00 PM MST from Monday - Friday. **Send and receive tasks to Provider offices to assist patient with access to medical care + expedite stat and at-risk referrals + Extreme high volume data entry + Process and resolve expedited patient complaints + Proactive response to inquiries from patients, Providers, and internal medical personnel + You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **High School Diploma / GED OR equivalent work experience + Must be 18 years of age OR older + 1+ years of experience with electronic medical record systems + 1+ years of experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications + Experience with working in healthcare setting (Doctor's office, acute / long term care facilities, medical insurance company) + Ability to work any of our shift schedules during our normal business hours of 8:00 AM - 5:00 PM MST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends. **office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools + Experience with Epic The hourly range for this role is $16.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._ _