Member Support Claims Specialist (Hiring Immediately)
USAA
Phoenix, AZ
1 month ago
$43,750 - $45,750
Job Description
Join USAA as a Member Support Claims Specialist in Phoenix and empower military families with exceptional service. Enjoy comprehensive training, flexible work arrangements, and a supportive work environment.
Key Responsibilities
Document First Notice of Loss for claims investigation
Build loss reports and verify coverage
Assist members with claims process inquiries
Resolve status inquiries and route to adjusters as needed
Operate in a fast-paced contact center environment
Support workload surges and catastrophe response operations
Ensure compliance with risk and compliance policies
Required Qualifications
High School Diploma or GED
Exceptional customer service skills
Strong verbal and written communication skills
Highly developed interpersonal skills
Ability to prioritize and multi-task
Successful completion of a job-related assessment
Ability to acquire and maintain insurance adjuster license
Preferred Qualifications
US military experience or military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off program with holidays and volunteer hoursCareer path planning and continuing education