Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative, where you will be the voice of our company, providing exceptional customer service and handling inquiries with compassion and professionalism. This role offers a dynamic work environment with opportunities for personal and professional growth, all while working from the comfort of your home.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan