Join Enterprise Bank and Trust as an Assistant Branch Manager, where you will lead branch operations, support your team, and enhance customer experiences. This role offers a vibrant work environment focused on community support and professional development.
Key Responsibilities
Supervise day-to-day operations of new account desks and teller/servicing areas
Provide coaching to associates and create schedules
Direct activities of branch associates for customer service
Monitor branch staff for performance and coaching
Ensure adherence to company policies and procedures
Handle customer concerns and escalate as needed
Assist in recruitment and training of Branch staff
Complete new accounts and teller activities as needed
Complete quarterly unit assessment for compliance and security standards
Required Qualifications
Fluency in Spanish and English
Excellent leadership, interpersonal, and customer service skills
Strong organizational skills with a high degree of accuracy
Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations
Team oriented with a positive attitude
Strong oral and written communication skills
Excellent problem-solving skills
Minimum of two years banking experience
Customer service experience
Preferred Qualifications
Bachelor’s degree in business related field or equivalent experience
Experience working in an environment with individual and team goals
Previous supervisory experience
Benefits & Perks
Annual paid volunteer time offCharitable matching opportunitiesProfessional growth opportunities