Join USAA as a Customer Service Advisor where you will protect the financial interests of our members by investigating disputes on credit and debit transactions. Thrive in a supportive environment that values integrity and service while enjoying competitive benefits and a flexible work schedule.
Key Responsibilities
Conduct investigations of moderately complex Fraud and Non-Fraud disputes
Ensure regulatory compliance during investigations
Determine card holder liability based on investigations
Process recovery attempts through chargebacks and representments
Document investigation results in the case management system
Contact members for additional information as needed
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of customer contact experience in a financial services organization
1 year of analytical problem-solving experience
Experience working under Federal Banking Regulations
Preferred Qualifications
1+ years Bank Disputes or Fraud experience within a financial institution
Knowledge of federal laws, rules, and regulations
Proven Experience identifying fraud vs non-fraud
US military experience through military service or a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pension plansLife insuranceParental benefits and adoption assistancePaid time off program with holidays and volunteer hoursCareer path planning and continuing education programs