SENIOR EPIC BENEFITS ENGINE & RESOLUTE CONTRACTS APPLICATION ANALYST

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Senior Application Analyst Benefits Engine & Resolute Contracts supports the mission of OCHIN though complex configurations to support the Epic applications within the Epic electronic health record (EHR) software for our members. This role consults with members and internal staff to provide solutions that offer accurate, secure, and efficient workflows, with a focus on quality outcomes for our member organizations and resides on our Epic Enhancements team.

Essential Duties

• Continually improves the quality of the OCHIN Epic collaborative by identifying areas of opportunity within assigned application(s) and integrated areas to strengthen approaches, standards, and patterns.
• Build, test, implement, and maintain complex contracts within Epic Contract Maintenance for utilization in expected reimbursement calculations across the system.
• Stays informed of industry, new technologies, and best practices to maintain a deep understanding of applications and systems
• Actively participates in the product and project lifecycle and may lead various actions and production of deliverables, including but not limited to proposals, scoping, design, etc.
• Provides technical mentorship and support to other members of the OCHIN workforce
• Performs complex build, development, and testing of new and existing features, functionality, integrations, and reporting solutions for assigned applications and integrated areas in the Epic platform
• Leads working sessions within the OCHIN workforce and with members, focused on identifying problems and designing solutions that meet our members' needs while remaining aligned with OCHIN strategies and best practices
• Provides expert-level support for member issues and escalations, which may include collaborating and partnering with members directly and with various individuals across the OCHIN workforce
• Supports OCHIN's strategic business plan, including identifying risk factors and mitigation solutions
• Follows OCHIN processes, which include Design Reviews and Change Control
• Creates and maintains technical documentation
• Contributes to continual improvement within OCHIN by participating in lessons learned and process improvements
• Works independently, prioritizes and manages assignments, remains focused in the face of pressure, delivers against timelines, seeks to overcome obstacles or barriers, and proactively escalates risks and issues.
• Lead and mentor other analysts on complex interdepartmental project work.
• Other duties as assigned

• Bachelor's or equivalent relevant combination of education and experience
• Minimum of 5 years of experience in similar or relevant role.
• Minimum of 2 applicable certifications/proficiencies is preferred with preference given to Resolute Hospital Billing Expected Reimbursement Contracts Administration, Resolute Professional Billing Expected Reimbursement Contracts Administration, Benefits Engine Badge.
• Work history in Healthcare IT is required.
• Epic Contracts Management and System Application Build is required.
• Strong understanding of Epic HB workflows, analytics and technology.
• Experience with business operations workflow in a healthcare environment including payor relations, admissions, billing, and accounts receivable.
• Experience with building system application packages and moving through multiple environments.
• Strong understanding of payor reimbursement methodologies (DRG, CPT, OPPS, IPPS, IRF, APC, PDPM)
• Strong understanding of payor contracts and HB revenue cycle functions for various facility types including Acute, Critical Access, Sole Community, Home Health, Hospice, Skilled Nursing, Behavioral, and Physical Therapy.
• Intermediate proficiency in Microsoft Excel.
• Strong communication skills - able to communicate with both application and technical team members, as well as end users.
• Consistently acts with integrity and accountability.
• Process and detail-oriented, with a strong focus on data-driven decision making.
• Proactive, self-motivated, and solution oriented.
• Strong organizational and project management skills.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please note that HB Analyst roles come in at the higher end of the pay band. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required nationally for on-site Go Live support based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

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