SDO Service Technician

8:00am-1:00pm/Monday-Friday

Staples is business to business. You’re what binds us together.

When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You’ll be surrounded by a team who is looking to make an impact on our customers, our community, and each other. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to deliver for customers. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services and expertise to our customers.

 

What you will be doing:

In your role as a Service Technician, you will be essential to the success of Staples Supply Chain as we provide professional and knowledgeable technical support to our customers. You will service and maintain business equipment such as ware wash equipment, dish machines, floor care and carpet care equipment. You will have direct contact and communication with customers, providing them with technical information and support. Your responsibilities will also include testing new equipment, detecting malfunctions, repairing machines, keeping records of service calls and parts used, maintaining inventory, and completing necessary paperwork for billing manufacturers for services provided as well as warranty work. You will also help determine service call and installation priorities.

• Service and maintain business equipment such as: warewash equipment, dish machines, floor care and carpet care equipment.
• Direct contact and communication with customers
• Responsible for communication with customers on technical information
• Continually seek new methods and techniques for repairing and installing equipment.
• Test new equipment and ensure functionality.
• Detect malfunctions and repair machines immediately
• Keep records and document service calls and parts used
• Maintain inventory
• Complete the necessary paperwork for billing manufacturers for services provided as well as warranty work.
• Help determine service call and installation priorities

 

What You Bring to the Table:

• Ability to manage time, meet deadlines, and efficiently maintain the proper functionality of equipment
• Sound understanding of technical aspects of the equipment, including the ability to detect malfunctions
• Ability to know and understand warranty processes
• Ability to maintain a clean driver's license and drive safely and courteously in all kinds of weather and road conditions
• An ability and willingness to maintain the cleanliness of the vehicle, including performing pre-trip vehicle inspections and reporting any maintenance concerns
• Excellent communication skills
• A team player with a positive attitude
• Strong focus on customer service
• Excellent communication skills
• Able to work independently at customer sites
• Demonstrated ability to handle and solve challenges and demonstrate initiative

 

What’s needed: Basic Qualifications:

• High School diploma and/or Certificate from a Vocational / Technical school
• 1+ years of mechanical and/or electrical troubleshooting experience
• Computer literate with basic knowledge of networking
• Electronic & mechanical experience/aptitude
• Valid driver's license with a safe driving record
• Must wear safety composite shoes.

 

Preferred Qualifications:

• Basic plumbing skills
• Basic electronic circuits testing skills

 

We Offer:

• Competitive Pay:  $18.00-$22.00/hour Based On Experience
• Ability to earn additional compensation through our Safety Program.
• Receive a pair of work shoes after 30 days.
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Inclusive culture with associate-led Business Resource Groups 
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!   

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At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.