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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative, where you will engage with diverse customers and handle inquiries with care and empathy. This role offers a dynamic work environment with opportunities for personal growth and professional development.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan