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Customer Service Representative

Newport Meat Company

Irvine, CA
11 days ago

Job Description

Join Newport Meat Company as a Customer Service Representative, where you'll provide essential support to account executives and customers, ensuring their needs are met efficiently. Ideal for those with a passion for customer service and a knack for problem-solving in a fast-paced environment.

Key Responsibilities

  • Answer all incoming concerns/needs from customers
  • Handle transportation/routing on delivery questions
  • Process will-call orders
  • Provide customers with invoice copies
  • Process credits
  • Maintain call list
  • Monitor orders before the cut-off
  • Communicate regularly with Account Executives and customers
  • Manage same-day deliveries for operating company
  • Perform other duties as directed by Supervisor

Required Qualifications

  • High school diploma or equivalent
  • 1 year prior outside foodservice sales coordination or customer support experience
  • Strong telephone communication skills
  • Able to work in a fast-paced environment
  • Ability to sit and work at a PC for extended periods
  • Proficient in MS Office

Preferred Qualifications

  • Previous call center experience