Intermediate Bank Disputes Specialist (Non-Fraud) - Sensitive Profile
USAA
Paradise Valley, NV
1 month ago
$43,680.00 - $67,840.00
Job Description
Join USAA as an Intermediate Bank Disputes Specialist, where you'll investigate and resolve transactional disputes while ensuring compliance with regulations. Enjoy a dynamic work environment and contribute to protecting our members' financial interests.
Key Responsibilities
Investigate and resolve complex and moderately complex fraud and non-fraud transactional disputes
Ensure regulatory compliance during investigations
Determine card holder liability
Process recovery attempts through chargebacks and representments
Document investigation results in the case management system
Contact members for additional information as needed
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of customer contact experience in a financial services organization
1 year of analytical problem-solving experience
Experience working under Federal Banking Regulations
Preferred Qualifications
1+ years Bank Disputes or Fraud experience within a financial institution
Knowledge of federal laws, rules, and regulations
Proven Experience identifying fraud vs non-fraud
US military experience or being a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pension plansLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursWellness programsCareer path planning and continuing education