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Resident Experience Coordinator (Full Time)

Arrow Senior Living

Solon, OH
18 days ago

Job Description

Join Arrow Senior Living as a Resident Experience Coordinator to make a meaningful impact on residents' lives. You'll be responsible for training new staff, enhancing community engagement, and leading special projects that foster a joyful environment. Your role will be pivotal in bridging departments and ensuring exceptional resident experiences.

Key Responsibilities

  • Train new team members on company philosophies and best practices
  • Collaborate between departments to improve marketing strategies
  • Enhance brand awareness for occupancy and recruitment
  • Lead special projects and support communities as needed
  • Champion resident events programming and DEI efforts
  • Ensure timely delivery of projects within scope and budget
  • Support lead generation efforts
  • Manage social media campaigns in collaboration with Resident Services Directors
  • Conduct mock surveys and maintain relationships with vendors
  • Support technology utilization and training in communities

Required Qualifications

  • At least 18 years of age
  • Clear verbal and written communication skills
  • Ability to follow directions and apply problem-solving skills
  • Professional in appearance and conduct
  • Must be criminally cleared
  • At least one year of experience in conducting group activities
  • Knowledge of care and supervision requirements for residents

Preferred Qualifications

  • Proficiency or experience in Office 365
  • Positive and energetic attitude