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Job Description
Join Biolife Plasma Services as a Medical Customer Service Representative, where you'll play a vital role in supporting plasma donation operations. You'll engage with donors, ensure their safety, and contribute to life-changing medical solutions. Enjoy a collaborative environment with opportunities for career growth and comprehensive benefits.
Key Responsibilities
Answer phones and greet donors
Screen new and repeat donors
Record donor vital signs and finger stick results
Prepare donor charts and maintain accurate records
Coordinate donor compensation
Identify operational opportunities for continuous improvement
Required Qualifications
High school diploma or equivalent
Ability to walk and/or stand for the entire work shift
Ability to work evenings, weekends, and holidays
Ability to lift up to 32 lbs. occasionally
1 or more years of experience in a customer or patient-facing role
Preferred Qualifications
Fine motor coordination
Depth perception
Ability to hear equipment from a distance
Benefits & Perks
Medical, dental, and vision insurance401(k) plan with company matchShort-term and long-term disability coverageBasic life insuranceTuition reimbursement programPaid volunteer time offCompany holidaysWell-being benefitsUp to 120 hours of paid vacation