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Job Description
Join Empower as a Financial Customer Service Professional and help customers achieve financial freedom through exceptional service. Enjoy a flexible work environment, paid training, and career development opportunities in this remote position with occasional office visits.
Key Responsibilities
Provide excellent service within the call center for customers’ retirement savings accounts
Educate customers without making cold calls or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes as directed by customers
Train and study to obtain FINRA Series 6 & 63 licenses
Required Qualifications
Associates degree or higher
At least one year of customer service experience or two or more years of customer service experience
Availability to work a 40-hour work week outside traditional business hours
Preferred Qualifications
Fluency in both English and Spanish
Financial Services or call center experience
FINRA series 6 and 63 or higher equivalent licensure
Passion for providing quality customer service
Ability to adapt communication style for diverse customers
Attention to detail
Benefits & Perks
Medical, dental, vision and life insurance401(k) plan with company matching contributionsTuition reimbursement up to $5,250/yearBusiness-casual environmentGenerous paid time off and holidaysPaid volunteer timeLeave of absence programs