As a Systems Technician / Help Desk, you'll provide essential support to end users by deploying equipment and troubleshooting issues. This role requires strong technical knowledge, excellent communication skills, and the ability to work collaboratively in a team to enhance service quality.
Key Responsibilities
Install and cable servers, desktops, and storage devices
Support LAN and WAN technologies and configurations
Support Windows-based systems and applications
Work with network, phone, data center, and manufacturing vendors
Oversee desktop services and standards
Respond to Help Desk calls and emails
Provide hands-on/remote support and training
Monitor Help Desk activities and document resolutions
Perform hands-on fixes and installations
Liaise with third parties and IT partners
Required Qualifications
High School Diploma
3+ years of relevant work experience
Experience maintaining/supporting Windows Server (2012 and newer)
High level of experience with Desktop operating systems
Excellent troubleshooting skills
Excellent research skills
Technical documentation skills
Strong written and oral communication skills
Preferred Qualifications
Networking (TCP/IP, WINS, DNS, DHCP)
Ability to execute broad assignments with minimal direction
Experience supporting Active Directory and/or virtualization technologies
Network + and A+ certifications
Understanding of enterprise datacenter technologies