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Job Description
Join Teleperformance USA as a Customer Service Associate and be part of a dynamic team that values your growth. You'll receive paid training, competitive wages, and comprehensive benefits while helping customers navigate their inquiries in a collaborative environment.
Key Responsibilities
Resolve complex consumer issues and advise first level representatives
Assist policy holders with billing questions and concerns
Provide support to policy holders with policy changes
Support policy holders by providing recommendations and adjusting as necessary
Required Qualifications
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Preferred Qualifications
6 months Call Center experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs