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Job Description
Join Optum as an Associate Patient Care Coordinator in Waukesha, WI, where you'll play a vital role in delivering exceptional care and support to patients. Enjoy a collaborative work environment with comprehensive training and a competitive salary.
Key Responsibilities
Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding excellent customer service
Handles confidential information appropriately
Assesses and analyzes information to identify immediate emergency needs
Demonstrates technical knowledge and competence in departmental procedures
Enters and updates patient demographic and financial information
Obtains appropriate applications and forms, confirming signatures are on file
Provides patients with financial responsibility information and collects patient liabilities
Works with partnering departments to ensure all aspects of the patient's encounter are completed
Coordinates patient admission needs and tracking boards where applicable
Meets audit accuracy standards and resolves errors as necessary
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in an office setting or professional work environment
1+ years of experience with Microsoft Office products
Ability to work rotating holidays
Ability to complete 6-8 weeks of training during 1st shift hours
Ability to work the specified 2-week rotational schedule
Must be 18 years or older
Preferred Qualifications
Knowledge of medical terminology
Experience with electronic medical records system
Experience in a medical office or hospital admitting/registration office
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Savings AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)