Join USAA as a Loan Officer and empower members to achieve financial security through mortgage solutions. Deliver exceptional customer service while managing mortgage applications and collaborating with industry professionals in a dynamic work environment.
Key Responsibilities
Process VA and Conventional mortgage loans within service level objectives
Assess and grant or reject mortgage applications
Manage a pipeline of member calls for mortgage products
Collaborate with Processors, Underwriters, and Closers
Stay updated on compliance and regulatory requirements
Develop and maintain partnerships with Real Estate Agents
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of mortgage sales experience or relevant customer service experience within a financial services organization
Acquisition and maintenance of applicable licenses/state registrations as required
Preferred Qualifications
3+ years Mortgage Consumer Direct Experience
Current or Prior NMLS #
US military experience through military service or a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off program with paid holidays plus 16 paid volunteer hoursVarious wellness programsCareer path planning and continuing education