Join TEKsystems as a Customer Success Specialist in the Commercial Auto division, where you'll ensure a smooth post-sale experience for customers. You will resolve issues related to vehicle delivery and build long-term customer loyalty through excellent support.
Key Responsibilities
Handle customer inquiries related to delivery, documentation, warranty, and post-sale concerns
Provide timely, clear, and empathetic updates throughout the resolution process
Collaborate with logistics, finance, and service teams to resolve issues efficiently
Guide customers through post-sale processes and available support resources
Identify recurring issues and share insights to improve internal processes
Required Qualifications
1–3 years of experience in customer service, customer success, or post-sales support
Strong communication and interpersonal skills
Ability to manage multiple cases and prioritize effectively
Familiarity with CRM tools (e.g., Salesforce, Zendesk)
Problem-solving mindset with a customer-first attitude
High attention to detail and organizational skills
Preferred Qualifications
Automotive or logistics experience
Benefits & Perks
Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement PlanLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)