Sr. Auto Adjuster (Non-Injury) (Hiring Immediately)
USAA
Phoenix, AZ
1 month ago
$54,550.00 - $92,060.00
Job Description
Join USAA as a Senior Auto Adjuster and play a crucial role in adjusting complex auto insurance claims. This position offers a flexible work environment with a commitment to exceptional service to our military community. With a focus on integrity and support, you will navigate the claims process while ensuring compliance with state laws.
Key Responsibilities
Investigate and determine coverage and liability for auto claims
Negotiate liability and settlement of claims
Identify coverage concerns and create SIU referrals when appropriate
Document claims processes and decisions clearly
Collaborate with business partners to facilitate claims resolution
Support CAT response operations as needed
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of customer service experience
1 year of experience handling low to moderately complex auto non-injury liability claims
Experience determining auto liability coverage
Proficient knowledge of auto claims contracts and applicable laws
Demonstrated negotiation, investigation, communication, and conflict resolution skills
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
Ability to organize and analyze risk and determine appropriate responses
Acquisition and maintenance of insurance adjuster license within 90 days
Preferred Qualifications
US military experience or military spouse/domestic partner
Bachelor's degree
Active Adjuster's License
1-2 years recent multi-vehicle claims liability experience
Guidewire Claims Center experience
Dispute resolution experience
Arbitration/Subrogation knowledge
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pension plansLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursWellness programsCareer path planning and continuing education