Join Optum as an Associate Patient Care Coordinator, where you will play a crucial role in improving health outcomes by scheduling patient evaluations and coordinating care. This full-time position offers a supportive work environment with comprehensive benefits and opportunities for career growth.
Key Responsibilities
Provide telephonic patient outreach and patient experience calls
Coordinates patient care as directed by physicians, company standards and policies
Supports and follows Standard Delegation of Orders (SDO)
Schedules all new patient evaluations for Palliative Care
Responsible for mapping patient home visit driving routes
Building referrals in EMR systems
Updates and maintains master list of Palliative/Bridges Patients
Updates and maintains SharePoint with all patient changes
Answer phones, resolves call or routes to appropriate contact
Manages medical records
Processes requests for medical records release
Required Qualifications
High School Diploma / GED (or higher)
2+ years of customer service experience with data entry and strong communication skills
1+ years of experience/working knowledge of medical office procedures and medical terminology
1+ years of experience with navigating Internet tools such as Google Map and Map Quest
Advanced level of proficiency with Microsoft Office applications
Preferred Qualifications
Experience in a physician’s office, clinical or hospital setting
Working knowledge of EMR and/or TruCare
Previous experience working in a call center type environment
Bilingual (English/Spanish) language proficiency
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options including Health Spending AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits