Lead Vehicle Claims Specialist (Hiring Immediately)
USAA
Phoenix, AZ
1 month ago
$54,550.00 - $92,060.00
Job Description
Join USAA as a Lead Vehicle Claims Specialist, where you'll manage complex auto insurance claims, providing best-in-class service to our members. This role offers a chance to make a significant impact while working in a supportive environment focused on integrity and service.
Key Responsibilities
Adjust complex auto insurance claims from start to finish
Negotiate liability and settlement of claims
Gather information and determine compliance with regulatory requirements
Evaluate and negotiate settlements within authority limits
Document investigations and decision-making processes
Collaborate with internal and external partners for claims resolution
Support workload surges and catastrophe response operations
Ensure risks are identified and managed according to policies
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of customer service experience
1 year of experience handling low to moderately complex auto non-injury liability claims
Experience determining auto liability coverage
Proficient knowledge of auto claims contract and state laws
Demonstrated negotiation, investigation, communication, and conflict resolution skills
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
Ability to organize and analyze risk and appropriate response
Acquisition and maintenance of insurance adjuster license within 90 days
Preferred Qualifications
US military experience or being a military spouse/domestic partner
Bachelor's degree
Active Adjuster's License
1-2 years recent multi-vehicle claims liability experience
Guidewire Claims Center experience
Dispute resolution experience
Arbitration/Subrogation knowledge
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off with holidays and volunteer hoursCareer path planning and continuing education programs