Join TEKsystems as an ISP Support Technician, a key step in your IT career! In this fast-paced remote role, you will deliver top-notch technical support to customers, ensuring optimal connectivity and satisfaction. With a strong focus on skill development, you will handle inbound support requests, troubleshoot issues, and manage ticketing effectively.
Key Responsibilities
Provide customer support via calls, chats, and emails
Manage 50-75 tickets per shift
Diagnose and troubleshoot connectivity issues
Document interactions within ticketing systems
Assist with technical issues for various clients
Required Qualifications
Technical support experience
Knowledge of networking and telecommunications
Ability to troubleshoot technical issues
Experience with ticketing systems
Effective communication skills
Preferred Qualifications
Google IT Professional certification
Studying for CompTIA certifications
Benefits & Perks
Medical, dental & vision insurance401(k) retirement planLife insurance optionsShort and long-term disabilityEmployee assistance program15 PTO days