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Job Description
Join Optum as a Patient Access Representative, where you'll play a crucial role in enhancing healthcare experiences by providing patient-oriented services. Your work will involve greeting patients, verifying insurance, collecting payments, and ensuring a seamless registration process in a dynamic clinical environment.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process.
Utilizes computer systems to enter or verify patient data in real-time.
Gathers necessary clinical information and processes referrals, pre-certification, and pre-authorizations.
Verifies insurance coverage and creates price estimates.
Collects patient co-pays and discusses financial obligations.
Identifies outstanding balances and attempts to collect due amounts.
Responsible for collecting data for patient service appointments prior to discharge.
Responds to patient and caregiver inquiries with compassion.
Generates and analyzes patient data reports.
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)