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Job Description
Join BCG as an Associate Director in Customer Service Excellence, where you'll leverage your expertise to transform client operations and drive innovative customer service solutions. Collaborate with top minds in a dynamic, team-oriented environment focused on delivering high-impact results.
Key Responsibilities
Transform customer service operations for clients
Manage and advise project teams
Contribute to BCG’s intellectual capital
Develop external profile and network as a thought leader
Guide team members and contribute to content creation
Required Qualifications
10-15+ years of experience in customer service leadership roles
Track record of driving complex transformations through technology and process innovation
Deep functional expertise and recognized as a trusted advisor to senior executives
Expertise in improving operations, people, and technology challenges in customer service
Strong knowledge of leading technology solutions in customer service
Excellent multi-tasking skills and strategic thinking
Excellent verbal and written communication skills
Preferred Qualifications
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and familyLow copays for medical visits and prescriptionsDental coverage with orthodontia benefitsVision insurance coverage for glasses and contact lensesGym membership reimbursementFully vested retirement contributionsGenerous paid time off including holidays and vacationPaid Parental Leave and other family benefits