This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join USAA as a Customer Service Advisor and empower members to achieve financial security. Enjoy comprehensive training, competitive pay, and a rewarding career supporting the military community.
Key Responsibilities
Facilitate member experience by answering phone calls, emails, and other requests
Assist members with insurance quotes, binding new business, billing, and policy changes
Provide accurate advice and solutions to member needs
Operate effectively in a contact center environment and navigate multiple systems
Maintain required Property & Casualty licenses and state registrations
Required Qualifications
High School Diploma or GED equivalent
Ability to provide exceptional customer service
Successfully acquire Property & Casualty license before date of hire
Preferred Qualifications
1 year of customer contact experience in a needs-based sales environment
US military experience through military service or a military spouse/domestic partner
Prior experience in a fast-paced contact center environment
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k)PensionLife insuranceParental benefitsAdoption assistancePaid time off program with paid holidays plus 16 paid volunteer hoursVarious wellness programs