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Job Description
Join Teleperformance USA as a Customer Support Specialist where you will provide exceptional service and innovative solutions to consumer inquiries. With comprehensive paid training and a supportive environment, you will have the opportunity to grow your career while making a meaningful impact.
Key Responsibilities
Resolve complex consumer issues and advise first level representatives on high level issues
Assist policyholders with billing questions and concerns
Provide support to policyholders with any policy changes requested
Support policyholder needs by providing recommendations and adjusting as necessary
Required Qualifications
6 months customer service experience
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer systems
Proven oral & written communication skills
Preferred Qualifications
6 months Call Center experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs